Returns & Exchanges

At 568, we want you to love what you wear. If something isn't quite right, we're here to help. Please read this policy carefully before submitting a return or exchange request.

By placing an order with 568, you agree to the terms outlined below.

ELIGIBILITY

Products may be eligible for return or exchange within fifteen (15) days of the delivery date, subject to compliance with this policy.

To qualify for a return or exchange, products must:

  • Be unused, unworn, unwashed, and undamaged.
  • Be returned in their original condition.
  • Have all original tags, labels, packaging, accessories, inserts, and complimentary items intact.
  • Be free from stains, odours, makeup marks, perfume, alterations, or signs of wear.
  • Successfully pass quality inspection upon receipt by 568.

Products that do not meet these requirements may be rejected and returned to the customer.

HOW TO REQUEST A RETURN OR EXCHANGE

To initiate a return or exchange, please email returns@the568.in within fifteen (15) days of receiving your order.

Your request must include:

  • Order number
  • Full name
  • Reason for return or exchange
  • Relevant photographs and/or videos where applicable

For claims involving damage, manufacturing defects, incorrect items, missing items, or quality concerns, photographs and/or videos may be required for verification.

Failure to provide requested information or supporting evidence may result in denial of the request.

RETURNS

Approved returns are subject to inspection and verification by 568.

Once a returned product is received and passes quality inspection, 568 may provide:

  • Store credit
  • Bank transfer refund
  • Alternative resolution

at its sole discretion.

Store credit shall be the default refund method.

Where a bank transfer refund is approved, customers are responsible for providing accurate bank account information. 568 shall not be responsible for delays or issues arising from inaccurate information supplied by the customer.

EXCHANGES

Exchanges are subject to product availability.

Customers may request an exchange for a different size, colour, or eligible product, subject to stock availability at the time of processing.

For approved exchange requests, the customer shall bear all reverse pickup and return logistics charges associated with returning the original product to 568.

Upon receipt and successful quality inspection of the original product, 568 will dispatch the approved replacement product at no additional outbound shipping charge to the customer.

Any reverse pickup, return shipping, remote-area surcharge, serviceability surcharge, or related logistics costs shall remain the responsibility of the customer.

If the requested replacement item is unavailable, 568 may offer store credit or another suitable resolution at its sole discretion.

RETURN AND EXCHANGE SHIPPING CHARGES

Reverse pickup and return logistics charges shall be borne by the customer.

A reverse pickup fee of ₹100 will be deducted from your refund for all returns. This fee covers the cost of collecting the item from your delivery address. The reverse pickup fee may be higher for remote locations or may vary based on your delivery pincode.

Applicable charges may vary based on:

  • Delivery location
  • Courier availability
  • Serviceability
  • Product type
  • Order characteristics
  • Operational considerations

The applicable charge, if any, shall be communicated by 568 at the time the request is approved.

Where reverse pickup services are unavailable, customers may be required to self-ship the product to an address provided by 568.

568 shall not be responsible for products lost, damaged, delayed, or mishandled during self-arranged return shipments.

ONE RETURN OR EXCHANGE PER ITEM

Each eligible item may be subject to only one return request or one exchange request.

Items that have already been exchanged may not be eligible for further exchanges, returns, or refunds unless otherwise approved by 568.

NON-RETURNABLE AND NON-EXCHANGEABLE ITEMS

The following items are not eligible for return, exchange, refund, or store credit:

  • Sale items
  • Clearance items
  • Final Sale items
  • End of Season Sale items
  • Promotional liquidation items
  • Products marked as non-returnable or non-exchangeable

Products purchased using standard promotional codes, welcome discounts, influencer discounts, or similar discount codes remain eligible under this policy unless otherwise stated.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive:

  • A damaged item
  • An incorrect item
  • A product with a manufacturing defect

please contact returns@the568.in within forty-eight (48) hours of delivery and provide clear photographs and/or videos for verification.

Upon verification, 568 may, at its sole discretion:

  • Arrange a replacement
  • Offer an exchange
  • Issue store credit
  • Approve a refund
  • Provide another suitable resolution

For verified claims, 568 will bear the applicable return shipping costs.

Claims submitted without adequate supporting evidence or after the specified reporting period may not be accepted.

REFUND EXCLUSIONS

The following charges are non-refundable:

  • Original shipping charges
  • COD charges
  • Convenience fees
  • Payment gateway charges
  • Reverse pickup charges
  • Return logistics charges
  • Any other non-product service fees

QUALITY INSPECTION

All returned products undergo inspection upon receipt.

568 reserves the right to reject any return, exchange, refund, or store credit request if:

  • The product shows signs of use
  • Tags or packaging are missing
  • The item is damaged after delivery
  • The product has been washed, altered, or mishandled
  • The request violates this policy

The decision of 568 regarding product condition, eligibility, inspection results, and resolution shall be final and binding.

PRODUCT VARIATIONS

Minor variations in colour, texture, weave, finish, stitching, placement, measurements, and fabric characteristics are inherent to garment production and shall not be considered defects.

Differences caused by screen displays, photography, lighting conditions, or device settings shall not constitute grounds for return, exchange, refund, or store credit.

POLICY CHANGES

568 reserves the right to modify, update, or amend this policy at any time without prior notice.

Changes become effective immediately upon publication on the website.

CONTACT

For all return and exchange enquiries, please contact:

returns@the568.in