Shipping Policy
Thank you for shopping with 568.
This Shipping Policy outlines our shipping, dispatch, delivery, and order fulfillment practices. By placing an order with 568, you agree to the terms set out below.
SHIPPING LOCATIONS
568 currently ships within India only.
We reserve the right to refuse, limit, suspend, or cancel shipments to certain locations based on courier serviceability, operational constraints, regulatory requirements, risk assessments, or other business considerations.
SHIPPING CHARGES
568 currently offers:
- Free shipping on eligible prepaid orders.
- A Cash on Delivery (COD) fee of ₹149 per order.
Shipping charges, COD fees, eligibility criteria, promotional shipping offers, and related terms may be modified, withdrawn, suspended, or revised at any time without prior notice.
REMOTE AND RESTRICTED LOCATIONS
Certain locations may attract additional shipping charges, remote area surcharges, serviceability restrictions, or delivery limitations imposed by courier partners.
In such cases, 568 reserves the right to:
- Request payment of additional shipping charges.
- Restrict or disable Cash on Delivery.
- Require prepaid payment.
- Refuse shipment to certain locations.
- Cancel an order and issue an appropriate refund.
- Use an alternate courier partner or shipping method.
The determination of whether a location is serviceable, restricted, or subject to additional charges shall be made solely by 568 and/or its logistics partners.
ORDER PROCESSING AND DISPATCH
Orders are typically processed and dispatched within three (3) to seven (7) business days after order confirmation.
During launches, promotions, festive periods, sale events, inventory audits, operational disruptions, or periods of high order volume, dispatch timelines may be extended.
Business days exclude weekends, public holidays, and any days on which business operations are suspended.
Dispatch timelines are estimates only and are not guaranteed.
DELIVERY TIMELINES
Most orders are delivered within approximately three (3) to ten (10) business days after dispatch, depending on the destination and courier partner.
Delivery timelines are estimates only and should not be considered guaranteed delivery commitments.
Actual delivery timelines may vary due to:
- Courier partner delays
- Weather conditions
- Public holidays
- Strikes
- Transportation disruptions
- Government actions
- Regulatory requirements
- Serviceability limitations
- Force majeure events
- Circumstances beyond the reasonable control of 568
568 shall not be liable for delays occurring after an order has been handed over to a courier partner.
TRACKING
Where available, tracking details will be provided after dispatch.
Tracking updates are generated and maintained by third-party logistics providers. 568 does not control the accuracy, timing, or frequency of courier tracking updates.
CASH ON DELIVERY (COD)
COD availability is subject to:
- Pincode serviceability
- Order value
- Product availability
- Risk assessment
- Customer order history
- Courier partner restrictions
568 reserves the right to disable COD for any customer, order, location, or circumstance at its sole discretion.
FAILED DELIVERY ATTEMPTS AND RTO ORDERS
Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.
If an order is returned to origin (RTO) due to:
- Incorrect address information
- Incorrect contact details
- Repeated failed delivery attempts
- Customer unavailability
- Refusal to accept delivery
- Failure to respond to courier communications
568 reserves the right to:
- Deduct applicable shipping and logistics costs from any refund or store credit.
- Cancel the order.
- Restrict future COD purchases.
- Require prepaid payment for future orders.
- Refuse future orders.
Any decision regarding refunds, reshipments, store credits, or future order eligibility shall be made solely by 568.
DELIVERED SHIPMENTS
Once a shipment is marked as delivered by the courier partner to the address provided by the customer, responsibility for the package transfers to the customer.
In cases where a customer claims non-receipt after delivery confirmation, 568 may, at its sole discretion, assist in initiating an investigation with the courier partner.
However, 568 does not guarantee replacement, refund, compensation, or reimbursement for shipments that have been marked as successfully delivered by the courier partner.
ORDER CANCELLATIONS
Orders may be cancelled within twenty-four (24) hours of placement, provided the order has not been packed, processed for dispatch, or shipped.
Once an order has been dispatched, cancellation requests will not be accepted.
For complete details, please refer to our Returns & Exchanges Policy and Terms of Service.
PRE-ORDERS
From time to time, 568 may offer products on a pre-order basis.
Estimated dispatch and delivery dates for pre-order products are indicative only and may change due to production schedules, sourcing timelines, logistics delays, quality control processes, or operational requirements.
Customers placing pre-orders acknowledge and accept the possibility of revised timelines.
LOSS, DAMAGE, OR DELAY IN TRANSIT
After an order has been handed over to the courier partner, 568 shall not be liable for delays, losses, damage in transit, misrouting, theft, delivery failures, or other courier-related issues beyond our reasonable control.
Where appropriate, 568 may assist customers in raising claims or investigations with the courier partner. Any replacement, store credit, refund, compensation, or other resolution shall be provided solely at the discretion of 568, and 568 does not guarantee any specific outcome.
POLICY CHANGES
568 reserves the right to modify, amend, update, suspend, or withdraw this Shipping Policy at any time without prior notice.
Changes become effective immediately upon publication on the website.
CONTACT
For shipping-related enquiries, please contact:
